Terms of Use

1. Acceptance and Scope

By using the website or submitting a request, you agree to these Terms. LCC is an Ontario company accepting Cleaning and Pest Control inquiries primarily for Toronto and the Greater Toronto Area. Additional written terms may apply to a quote, confirmed booking, service agreement, commercial agreement, account or employment relationship.

2. Website Information

Website information may change and is not a binding offer. LCC accepts Cleaning and Pest Control information requests and inquiries, but does not promise automatic pricing, a particular treatment or method, guaranteed results, availability, or any licence or certification not expressly and accurately identified.

3. Service Conditions

Services begin only after LCC reviews and confirms scope, property, timing, access, safety and commercial terms. Pest Control recommendations and conditions may depend on inspection findings, the pest or conditions involved, lawful options, preparation, access, safety and customer cooperation. No outcome is guaranteed where factors are outside LCC's reasonable control.

4. Quotes and Estimates

A quote request is a request for review, not a contract, availability guarantee, reservation or confirmed price. A written quote is valid for 14 calendar days unless that quote states otherwise. Material changes to the property, pest conditions or requested scope may require a new review.

5. Booking and Confirmation

A booking submission is a request only, not a confirmed appointment. Service is confirmed only when LCC communicates confirmation or the parties complete another approved written arrangement. LCC may request more information or decline a request where requirements cannot reasonably be met.

6. Customer Responsibilities

Customers must provide accurate service, property, contact and access information; disclose relevant hazards, pest conditions, occupants, pets or special requirements; obtain necessary permissions; follow confirmed preparation, safety and post-service instructions; and provide a reasonably safe environment.

7. Property Access and Care

Customers are responsible for authorized access instructions and must secure pets and valuables and identify fragile property. Keys, codes and instructions may be used only for the authorized service. LCC may pause or reschedule where safe access or required preparation is unavailable.

8. Cancellation and Rescheduling

Customers should provide at least 24 hours' notice. LCC does not currently publish a general cancellation fee. Late changes, unavailable access, incomplete preparation, unsafe conditions and exceptional circumstances may be reviewed under the applicable agreement.

9. Pricing and Payment

Prices are established through an approved quote, confirmed booking or written agreement. Residential customers normally pay after approved work is completed unless different written terms are agreed beforehand.

Approved commercial clients may receive invoices due within 15 calendar days. Commercial credit is not automatic and may require separate written approval. No payment is required merely to submit a public request.

10. Concerns and Incidents

Service concerns should be reported through the contact page within 24 hours after completion. Damage, safety incidents or Pest Control concerns should be reported promptly. LCC may investigate and offer an appropriate response; a report does not guarantee a refund, repeat service, treatment result or payment and is not an admission of liability.

11. Accounts, Careers and Workforce

Restricted accounts are for authorized users who must protect credentials. A Careers application does not guarantee an interview or employment. Employee, Workforce and Management services are restricted to approved purposes; these Terms do not replace employment documents or internal policies.

12. Acceptable Use and Security

Do not use the website for unlawful activity, fraud, impersonation, malicious code, automated abuse, unauthorized access or security bypass. Report security concerns through the contact page without sending credentials or secrets.

13. Intellectual Property and Submissions

LCC's website content, design, name and logo are owned by or licensed to LCC and protected by law. You must have authority to submit information and authorize its reasonable use for the requested service or process.

14. Privacy and Third Parties

Information is handled under the Privacy Policy and applicable notices. LCC may rely on independent providers for hosting, security, communications or approved functions; their terms and privacy practices may also apply.

15. Availability and Legal Limits

LCC does not guarantee uninterrupted or error-free website availability. To the extent permitted by law, general website information is provided on an "as available" basis. These Terms do not exclude statutory warranties, remedies, consumer rights or liabilities that cannot lawfully be excluded.

16. Changes, Agreements and Ontario Law

LCC may update these Terms prospectively. A more specific approved written agreement governs a direct conflict. Ontario law and applicable federal Canadian law apply, subject to mandatory rights. If one provision is unenforceable, the others continue; failure to enforce is not a waiver.

17. Contact

Questions or service concerns may be submitted through the official contact page. The official public website is https://lcccanada.com.