Terms of Use

1. Acceptance of These Terms

By accessing or using the website or submitting a public request, you agree to these Terms of Use. If you do not agree, do not use the website or its request functions. Additional written terms may apply to a quote, confirmed booking, service agreement, commercial agreement, account or other LCC service.

2. About LCC and Scope of These Terms

LCC Light Cleaning & Pest Control Inc. ("LCC", "we", "us" or "our") is an Ontario company providing professional cleaning services primarily in Toronto and the Greater Toronto Area. "Website" includes LCC's public pages, forms and authorized digital services. These Terms do not create an employment, agency, partnership or franchise relationship.

3. Website Information

The website provides general information about LCC and its current cleaning services. LCC works to keep information accurate and current, but content may occasionally contain an error, be incomplete or become outdated. Website content is not a binding service offer. Pest-control services and automated public pricing are not currently offered through the public website.

4. Cleaning Services

Cleaning services are provided only after LCC reviews the requested work and confirms the applicable scope, property, timing and commercial terms. Service availability, methods and staffing may depend on property conditions, access, safety, location and operational capacity.

5. Quotes and Estimates

A submitted quote form is a request for review. It does not create a contract, guarantee availability, reserve a service time or confirm a price. A written quote is valid for 14 calendar days unless the quote states otherwise. A quote alone is not necessarily the final service agreement or a confirmed booking, and material changes to the property or requested scope may require review.

6. Booking Requests and Service Confirmation

A booking form or other website submission is a request only. Service is confirmed only when LCC communicates confirmation or the parties complete another approved written arrangement. LCC may request additional information before confirming service and may decline a request where the scope, location, timing, access or safety requirements cannot reasonably be met.

7. Customer Responsibilities

Customers must provide accurate service, property, contact and access information; identify relevant hazards or special requirements; obtain any permissions needed for the service; and provide a reasonably safe working environment. The customer must not ask LCC personnel to perform work outside the confirmed scope or contrary to law or safety requirements.

8. Property Access, Keys and Entry Codes

Customers are responsible for providing accurate, authorized access instructions, including building procedures and relevant alarm information. Keys, entry codes and access instructions may be used only for the authorized service. They must not be copied, retained, disclosed or reused without authorization. LCC may pause or reschedule service if lawful and safe access is unavailable.

9. Pets, Valuables and Fragile Property

Customers must secure pets appropriately, secure valuables, identify fragile or sensitive property and inform LCC of relevant risks before service begins. Items requiring special handling should be identified in advance and included in the confirmed scope.

10. Cancellation and Rescheduling

Customers should provide at least 24 hours' notice to cancel or reschedule. LCC does not currently publish a general cancellation fee. Late changes, unavailable access, unsafe conditions and exceptional circumstances may be reviewed individually, including under any separate written agreement.

11. Pricing, Invoices and Payment

Prices are established through an approved quote, confirmed booking, service agreement or other written arrangement. Residential customers normally pay after approved work is completed unless different written terms are agreed beforehand.

Approved commercial clients may receive invoices due within 15 calendar days. Commercial credit is not automatic and may be subject to separate written approval. LCC does not publish unapproved payment methods through these Terms.

12. Service Concerns and Corrective Cleaning

Service concerns should be reported through the public contact form within 24 hours after completion, with enough information for review. LCC may document and investigate the concern and, where appropriate, offer a reasonable corrective cleaning visit. A report does not automatically guarantee a refund, reimbursement, replacement or corrective visit.

13. Property Damage and Safety Incidents

Property damage, safety incidents and related concerns must be reported promptly so the circumstances can be documented, investigated and reviewed. LCC may request photographs, records or access for inspection and may involve an insurer where applicable. Receiving or investigating a report is not an admission of liability, and no payment, replacement or insurance coverage is promised before review.

14. Website Accounts and Authentication

Restricted accounts may be used only by the individual or organization authorized by LCC. Users must protect their credentials, follow applicable sign-in and verification requirements and promptly report suspected unauthorized access. Account access does not grant permission to view or act on another person's information.

15. Careers and Recruitment

An employment application is a request to participate in LCC's recruitment process. It does not guarantee an interview or employment and does not create an employment relationship. Recruitment decisions remain subject to LCC's hiring process. Applicant information is handled under the Privacy Policy and the applicable Applicant Privacy Notice.

16. Employee and Workforce Portals

Employee, Workforce, Management and related internal services are restricted to authorized users and approved business purposes. Users must not attempt to access another employee's information, alter identifiers or exceed assigned permissions. These public Terms are not an employment agreement and do not replace applicable employment documents, workplace policies or authorized internal terms.

17. Acceptable Use

You must not use the website or an LCC account for unlawful activity, fraudulent submissions, impersonation, malicious code, automated abuse, interference with website operation, unauthorized access, attempted security bypass, access to another person's account, or manipulation of customer, applicant, employee or request identifiers.

18. Website and Account Security

Users must not test, scan or probe the website or restricted services without written authorization. LCC may use reasonable safeguards and may investigate suspected misuse. Security concerns should be reported through the official contact page without sending passwords, verification codes, payment details or other secrets.

19. Intellectual Property

The website design, text, graphics, photographs, videos, forms, documents and other original materials are owned by or licensed to LCC and are protected by applicable intellectual-property laws. Except as permitted by law or expressly authorized in writing, these materials may not be copied, republished, sold, modified or used to create a misleading association with LCC.

20. LCC Name, Logo and Branding

LCC's name, logo, visual identity and related branding identify LCC Light Cleaning & Pest Control Inc. Their display on the website does not grant a licence or permission to use them. No registered-trademark status is claimed by these Terms unless separately identified and verified.

21. User-Submitted Information

You are responsible for information and materials you choose to submit and must have authority to provide them. Do not submit unlawful content or unnecessary sensitive information. You authorize LCC to use submitted information as reasonably necessary to review the request, provide the requested service, operate the applicable process and meet legal or security obligations.

22. Privacy

LCC handles personal information as described in its Privacy Policy and any applicable process-specific notice. These Terms do not reduce rights or obligations that apply under privacy law.

23. Third-Party Services and Links

LCC may rely on or link to third-party services for hosting, security, communications or other functions. External links may be provided for convenience. A link does not by itself mean that LCC controls, operates or endorses the third-party service, and use of an external service may be governed by that provider's terms and privacy practices.

24. Website Availability

LCC may maintain, update, suspend or change website functions and does not guarantee uninterrupted or error-free availability. Temporary outages, maintenance, network conditions or third-party services may affect access. Where practical, users may contact LCC through the official contact page.

25. Disclaimers

To the extent permitted by applicable law, the website and its general information are provided on an "as available" basis. LCC does not promise that every page will always be current, complete or free from technical error. These disclaimers do not exclude statutory warranties, conditions or consumer rights that cannot lawfully be excluded.

26. Limitation of Liability

To the extent permitted by applicable law, LCC is not responsible for indirect, incidental, special or consequential loss arising solely from use of, or inability to use, the public website. Any service-related liability is subject to the applicable confirmed quote, service agreement and law. Nothing in these Terms limits liability, remedies or mandatory rights where a limitation is prohibited by Ontario or Canadian law.

27. Indemnification

To the extent permitted by law, a person who unlawfully misuses the website, violates another person's rights or knowingly submits unauthorized material is responsible for resulting third-party claims, losses and reasonable costs incurred by LCC. This section does not require a consumer to indemnify LCC for LCC's own negligence or conduct where such an obligation would be prohibited by law.

28. Suspension or Termination of Access

LCC may restrict, suspend or terminate access to an account or digital service where reasonably necessary to protect users, information, security, service integrity or legal compliance. Where appropriate, LCC may also preserve records and refer suspected unlawful conduct to the proper authority.

29. Changes to These Terms

LCC may update these Terms as its website, services or legal obligations change. The current version will identify its effective or last-updated date. Changes apply prospectively from publication unless applicable law or a separate agreement requires another process.

30. Other Written Agreements

A customer or commercial client may have a written quote, confirmed booking, service agreement, commercial agreement or other approved terms. Those documents remain applicable to their stated subject matter. These website Terms do not silently override a separately approved signed agreement.

31. Governing Law and Jurisdiction

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there. Subject to mandatory legal rights and any enforceable dispute process in a separate agreement, disputes relating to these Terms may be brought before a court of competent jurisdiction in Ontario. Nothing here removes a consumer right or remedy that cannot lawfully be waived.

32. Severability

If a provision of these Terms is found invalid or unenforceable, it will be limited or severed only to the extent necessary, and the remaining provisions will continue to apply.

33. No Waiver

A delay or failure by LCC to enforce a provision is not a waiver of that provision or of the right to enforce it later. A waiver must be express and applies only to the specific circumstance stated.

34. Assignment

You may not assign rights or obligations under these Terms without LCC's written consent. LCC may assign these Terms as part of a lawful corporate reorganization, financing, sale or transfer of the relevant business, subject to applicable law and any rights that cannot be excluded.

35. Relationship With Other Agreements

These Terms govern the public website and related digital use. If a separately approved written agreement directly conflicts with these Terms on the same subject, the more specific written agreement governs to the extent of that conflict. Employment documents and internal policies govern employment matters and are not replaced by these Terms.

36. Contact Information

Questions about these Terms, service concerns and security or access reports may be submitted through the official LCC contact page. The official public website is https://lcccanada.com.