Privacy Policy

1. About This Privacy Policy

LCC Light Cleaning & Pest Control Inc. ("LCC", "we", "us" or "our") is responsible for personal information under its control. This Policy describes LCC's current practices for its public website, cleaning-service requests, Careers and recruitment processes, and authorized employee and Workforce services. It is intended to be read with any applicable process-specific notice.

2. Scope

This Policy applies when a person visits the LCC website, submits a contact, quote or booking request, communicates with LCC, applies through Careers, participates in recruitment, or uses an authorized account or Workforce service. LCC currently offers cleaning services primarily in Toronto and the Greater Toronto Area. Pest-control services and automated public pricing are not currently offered through the public website.

3. Personal Information We Collect

Depending on the interaction, LCC may collect a name, email address, telephone number, address or location information, property and service details, quote or booking information, preferred scheduling information, customer messages, account and security information, and technical information associated with use of the website or an authorized service. LCC limits collection to information reasonably connected with an identified service, request, process, security purpose or legal obligation.

4. Information You Provide to Us

Information may be provided through contact forms, quote requests, booking requests, Careers applications, account setup, authorized portals, documents submitted for an identified purpose, and communications with LCC. You are responsible for ensuring that information you provide is accurate and that you have authority to provide information about another person. Do not submit passwords, verification codes, payment-card details, government identification or other sensitive information unless LCC has expressly requested it through an approved secure process.

5. Information Collected Automatically

When the website or an authorized service is used, LCC and its service providers may process limited technical information needed to deliver and protect the service. This may include an IP address, browser or device information, requested pages, timestamps, session or authentication information, and security or abuse-prevention events. LCC does not state that it uses this information for behavioural advertising.

6. Cookies and Similar Technologies

The website may use strictly necessary cookies or similar technologies for security, human-verification, authentication sessions, cross-site request-forgery protection and user-requested functionality. Non-essential analytics, advertising cookies and newsletter marketing are not currently approved or activated. See the Cookie and Analytics Notice for the current implementation status; that separate notice remains subject to its own review status.

7. Careers and Applicant Information

Careers applications may include contact information, address information, the position applied for, work authorization, employment preferences, cleaning or other work experience, qualifications, certifications, languages, availability, compensation expectations, transportation information, references, uploaded CVs or resumes and supporting documents, applicant declarations and electronic signatures. Applicants should provide only information relevant to the application and should ensure they are authorized to provide reference or emergency-contact information.

8. Recruitment Information

Recruitment administration may create records about application status, review activity, interviews, hiring decisions, qualifications or reference verification, applicant communications, submitted documents and related process history. This information may be used to assess an application, communicate with the applicant, administer interviews and hiring decisions, preserve process integrity and meet approved legal or record-keeping obligations. The applicable Applicant Privacy Notice provides process-specific information and retains its separate review status.

9. Employee and Workforce Information

Authorized employee and Workforce services may process employee identity and contact information, position and employment information, onboarding status, availability, scheduling information, jobs, sites, assignments, work instructions and approved operational records. These services may also create authorization, security and audit records needed to operate and protect restricted business functions.

10. Account and Authentication Information

Authorized account services may process account identifiers, authentication status, session information, sign-in and security events, authorization records and information needed to prevent unauthorized access. Account users are responsible for protecting their credentials and should promptly report suspected compromise through the official contact page. LCC does not publish passwords, recovery material or internal authentication details through this Policy.

11. How We Use Personal Information

LCC may use personal information to respond to inquiries; prepare and review quotes; administer booking requests; provide and support cleaning services; manage customer communications and service concerns; process Careers applications; administer recruitment, interviews and hiring; support employee onboarding and Workforce scheduling; operate accounts and authentication; deliver transactional messages; maintain business and security records; prevent fraud, abuse and unauthorized access; and meet legal or regulatory obligations.

Marketing is not treated as an automatic consequence of submitting a service request or application. Any marketing use requires a separate appropriate choice and the additional approvals described in LCC's approved privacy position.

12. Service Providers and Processing

LCC may use service providers acting for LCC to support website and infrastructure hosting, security, databases, private file storage, email delivery and other approved business systems or operational functions. Service providers are permitted to process information only for the applicable services and purposes, subject to appropriate arrangements and applicable law. This Policy does not disclose internal system names, security topology, credentials or other sensitive implementation details.

13. When Information May Be Disclosed

LCC may disclose personal information to service providers acting for LCC; where an individual has provided appropriate consent; where required or permitted by applicable law, a court order or another lawful request; to investigate fraud, security incidents or abuse; to protect rights, property or safety; or as part of a proposed or completed financing, reorganization, sale or transfer of all or part of the business where legally appropriate safeguards apply. LCC does not disclose personal information for behavioural advertising under the practices described in this Policy.

14. Security and Safeguards

LCC uses reasonable administrative, technical and organizational safeguards appropriate to the information and systems involved. Depending on the service, safeguards may include access controls, authentication, encryption in transit, restricted administrative access, security or audit records, and abuse-prevention measures. Safeguards are reviewed in context, but no electronic transmission or storage method can be guaranteed completely secure. Users should not send passwords, one-time codes, recovery codes or other secrets through ordinary contact channels.

15. Retention

LCC keeps records only as long as needed for an approved business or legal purpose. The relevant period depends on the type of record, the purpose for which it was collected, operational and security needs, legal obligations and the need to establish or respond to a claim. Exact retention periods are not published in this Policy. When information is no longer required, LCC may securely delete, destroy or anonymize it as appropriate.

16. Your Privacy Choices and Rights

Subject to applicable law and appropriate identity verification, an individual may contact LCC to request access to or correction of personal information, ask a privacy question, withdraw consent where consent is the applicable basis and withdrawal is legally available, or make another applicable privacy request. Some information may need to be retained or access may be limited where permitted or required by law. Requests may be submitted through the public contact form.

17. Cookies and Browser Choices

Browser controls may allow a person to delete or block cookies. Blocking strictly necessary technologies may prevent protected or requested features from working correctly. Because non-essential analytics and advertising cookies are not currently activated, LCC does not present an advertising-cookie opt-out through this Policy. Any future non-essential technology requires an appropriate notice and consent approach before activation.

18. Children and Minors

The public website, cleaning-service requests and authorized account services are not intentionally directed to children. LCC does not knowingly invite children to create accounts or submit service requests. If a parent or guardian believes that a child has provided personal information without appropriate authorization, they may contact LCC so the matter can be reviewed. This section does not create or assume a fixed age threshold beyond applicable law.

19. Third-Party Websites and Services

The website may link to third-party websites or services for convenience or may rely on third parties for approved operational functions. LCC does not control an independent third party's website or privacy practices. Individuals should review the privacy information provided by a third party before giving information directly to that third party.

20. Processing Outside Ontario or Canada

Some service providers may process or store personal information outside Ontario or Canada. Information processed in another jurisdiction may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement or national-security authorities where legally permitted. LCC remains responsible for personal information under its control and uses contractual or other appropriate means to require protection while a service provider processes it. LCC does not promise that all information remains in Canada.

21. Changes to This Privacy Policy

LCC may update this Policy as its services, practices or legal obligations evolve. The current version will identify its effective or last-updated date. Material changes will be addressed in a manner appropriate to the circumstances and applicable law; continued website use is not treated as consent where additional consent is legally required.

22. Contacting LCC About Privacy

The public contact form is the primary privacy contact method. Privacy questions may also be sent to info@lcclightcleaning.com. Responsible reports about website security, suspicious messages or possible account abuse may be sent to security@lcclightcleaning.com, an alias that routes to Customer support rather than an independent mailbox. Do not send passwords, OTPs, recovery codes, government identification, payment-card details or other secrets.